Shipping policy

Shipping Policy

Last Updated: 26/04/2026

At Cartiva Global, we are committed to delivering your orders quickly, safely, and efficiently across the Gulf region.

🌍 Shipping Destinations

We currently ship to:

  • United Arab Emirates (UAE)

  • Saudi Arabia (KSA)

We are working to expand to additional GCC countries in the near future.

⏱ Order Processing & Cut-Off Time

  • Orders are processed within 1 business day after confirmation

  • Order Cut-Off Time: 2:00 PM (UAE Time)

  • Orders placed after the cut-off time will be processed on the next business day

  • Orders placed on weekends or public holidays will be processed on the next working day

🚚 Shipping & Delivery Time

  • UAE: 1–3 business days

  • KSA: 2–4 business days

Delivery timelines are estimates and may vary depending on location, courier operations, and external factors.

💰 Shipping Charges

🎉 Free Shipping Available Across UAE & KSA

We offer free shipping on all orders. However, additional charges may apply for remote or hard-to-reach areas.

💳 Payment Options

  • Cash on Delivery (COD)

  • Online payments (if available at checkout)

Please ensure availability at the time of delivery for COD orders.

📦 Order Tracking

Tracking details may be provided via email or SMS once your order has been dispatched.

⚠️ Order Verification & Security

To ensure a smooth shopping experience, we reserve the right to verify or cancel orders that appear suspicious, incomplete, or high-risk before processing.

📦 Product Availability

In rare cases, product availability may affect order processing.
Items may be shipped separately or delivery may be delayed depending on stock availability.

⚠️ Delivery Conditions

While we aim to deliver within the estimated timeframe, delays may occur due to:

  • Public holidays or peak seasons

  • Weather or unforeseen circumstances

  • Courier or logistics issues

📍 Address Accuracy

Customers are responsible for providing accurate and complete shipping details.
We are not responsible for delivery issues caused by incorrect or incomplete information.

📦 Failed Delivery & Refusal Policy

If delivery attempts are unsuccessful due to customer unavailability or unreachable contact:

  • Re-delivery may be attempted

  • Orders may be cancelled after multiple failed attempts

Customers who repeatedly refuse deliveries may be restricted from placing future orders.

📍 Fulfillment Address

Orders are processed and dispatched from our regional fulfillment facility located at:

Warehouse # S1408, Jebel Ali Free Zone (JAFZA), Dubai, United Arab Emirates

Additional fulfillment operations may also take place in:

  • Riyadh, Saudi Arabia

(For operational and security reasons, full facility details and partner information are not publicly disclosed.)

📞 Customer Support

For any shipping-related inquiries, please contact us:

📧 Email: cartivaglobals@gmail.com

We aim to respond within 24 hours.

🔐 Fulfillment Process

We work with trusted logistics and fulfillment partners to ensure fast, secure, and reliable delivery across the GCC region.

Thank you for choosing Cartiva Global.